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Technology Support Services

Division Phone: (206) 546-5872Email: tss@shoreline.eduOffice: 4122

Name:
Gavin Smith
Job Title:
Acting Director, Technology Support Services
Division:
Technology Support Services
Photo of Gavin Smith

Fall office hours: 8-5:30

Employee Bio

Gavin Smith has been acting Director of Technology Support Services since January 2020. He was hired at the college as an application developer in 2004 and worked in that capacity for 16 years. Prior to that he ran a software and networking business for 15 years.
The software Gavin developed for the college includes Student Email, Class Schedule, MCO, Campus Directory, and the Budget Planning System, among others.
Gavin also created the software and systems that connect the college to third party services such a RAVE Alerts, Nelnet, and Cashnet, and implemented third party software such as TLR and FMS Query.

Education & Training

B.A., University of Washington

Permalink: https://app.shoreline.edu/campus-directory/name/gavin-smith

Name:
Stephanie Baker
Job Title:
Business Analyst
Division:
Technology Support Services

Fall office hours: 9 am to 5/6 pm

Name:
Tracy Bjerkeset
Job Title:
Procurement & Supply Spec
Division:
Technology Support Services
Photo of Tracy Bjerkeset

Fall office hours: 8am - 5pm M-Th ; 8am-4:30pm F

Name:
Joseph Chiappa
Job Title:
Organizational Change and Project Manager
Division:
Technology Support Services
Photo of Joseph Chiappa

Fall office hours: 8:30am - 5pm

Name:
James Doike-Foreman
Job Title:
It System Admin/Journey
Division:
Technology Support Services

Fall office hours: 07:15 - 17:00

Name:
Ellen Gottas
Job Title:
Program Specialist 3
Division:
Technology Support Services

Fall office hours:

Name:
Aleksey Koval
Job Title:
IT Customer Support/Journey
Division:
Technology Support Services

Fall office hours: M - F 7:30 AM - 4:00 PM

Employee Bio

Aleksey Koval graduated from Shoreline Community College with Associate Degree in Computer Applications.

Permalink: https://app.shoreline.edu/campus-directory/name/aleksey-koval

Name:
Deann Larsen
Job Title:
IT Support Technician 1
Division:
Technology Support Services

Fall office hours:

Name:
Jason Leibert
Job Title:
Database/Web App Programme
Division:
Technology Support Services

Fall office hours:

Employee Bio

Graduated from the University of Nebraska Lincoln with a computer science degree and an MBA

Permalink: https://app.shoreline.edu/campus-directory/name/jason-leibert

Name:
Bonnie Madison
Job Title:
IT Customer Support
Division:
Technology Support Services

Fall office hours:

Name:
Jim Miller
Job Title:
IT Network & Telecommunications/ Journey
Division:
Technology Support Services

Fall office hours:

Name:
Peter Pickering
Job Title:
IT Customer Support - Journey
Division:
Technology Support Services

Fall office hours:

Name:
Volodymyr Riazanov
Job Title:
It System Admin/Journey
Division:
Technology Support Services
Photo of Volodymyr Riazanov

Fall office hours: 8:00AM - 5:00PM M-F

Employee Bio

I am part of the amazing Technical Support Service team here at Shoreline Community College. As a member of the Technical Support Service team I am responsible for daily monitoring and administration of the overall SCCM environment ensuring maximum availability and reliability of the environment so that the OSD, Patching, and Application engineering teams are able to perform their duties. This includes managing client health, network boundaries, distribution points, content distributions, collection evaluations, system backups, database and underlying server health, and hardware/software inventory, etc.

Permalink: https://app.shoreline.edu/campus-directory/name/volodymyr-riazanov

Name:
Kenny Rosario
Job Title:
IT Customer Support/Journey
Division:
Technology Support Services

Fall office hours:

Name:
Kevin Verver
Job Title:
IT System Administration - Journey
Division:
Technology Support Services

Fall office hours: 7AM-5PM, M-Th, 7AM-11AM, F